Must be used with the Riot Connex Kit. Available here
The Riot Connex rechargeable prefilled pod kit provides a fantastic flavour-packed mouth-to-lung (MTL) experience with the perfect airflow for a satisfying pull.
Each kit has a compact-sized rechargeable Type-C USB 500 mAh battery featuring an on/off switch and two flavoured prefilled pods providing up to 1200 puffs.
Choose from thirteen replacement Connex flavour capsules, each containing 2 ml of Riot's famous UK-made premium nicotine salt e-liquid with 20 mg (2%) nicotine strength. The simple magnetic connection between the battery and pod allows the Connex flavour capsules to be easily switched out for other flavours.
Puff counts are approximate and depend on the length of draws on each use. Lower puff counts will be seen if longer draws are taken.
Riot Connex Kit Highlights
- 1200 puffs
- 13 mouth-watering flavours
- Made from recycled plastic
- Carbon negative
- USB Type-C charging connection
- Recycle capsules at home
1200 Puffs
Riot's Connex kit comes with one black-coloured battery and two 600-puff flavour capsules, delivering a huge 1200-puffs from each kit.
The 500 mAh rechargeable battery features an on/off sliding switch, allowing users to switch their battery off when not using it.
Choose from seven flavoured Riot Connex pod capsules, each containing 20 mg (2%) nicotine strength and delivering up to approximately 600 puffs per pod.
Flavour Capsules
Choose from thirteen replacement Riot Connex flavour capsules, each containing 2 ml of prefilled nicotine salt e-liquid designed to deliver up to approximately 600 puffs per pod with 20 mg (2%) nicotine strength.
The Connex flavour capsule is firmly held onto the Connex battery using a strong magnetic connection, and flavours can be easily switched out by 'snapping' the flavour capsule away from the battery to release.
Blue Cherry Burst
Juicy cherry combines with an icy blue slush.
Blueberry Sour Raspberry
Sour blueberry and raspberry fruit fusion.
Cherry Cola
A sweet, refreshing cola flavour with fruit cherry.
Classic Tobacco
A rich, smoky and wonderfully smooth tobacco flavour.
Grape Ice
A divine set of dark grapes with a thin, icy layer.
Guava Passionfruit & Pineapple
Tropical passion fruit, pineapple and guava.
Lychee Watermelon
Sweet, aromatic lychee with fresh watermelon.
Mango Peach & Pineapple
A tropical trio of mango, peach and pineapple.
Pineapple Ice
Exotic and tangy pineapple with an icy sensation
Pink Lemonade
Zesty lemonade and a fusion of strawberries.
Strawberry Blueberry Ice
A strawberry and blueberry medley with an icy finish.
Triple Mint
A minty blend of spearmint, peppermint and menthol.
Watermelon Ice
A mouth-watering fruity watermelon frozen to its core.
Refunds, Exchanges & Warranties
Order Mistakes
If you've made an error when placing your order, please contact us immediately. We'll do our best to intercept the order before it's processed, but this may not always be possible. If it's too late, please refer to the Unwanted Products section below.
We only refund the lowest-cost postage option (2nd class Royal Mail untracked) for returned items. Postage will not be refunded for unwanted items or non-defective products.
Missing Orders
If your order hasn’t arrived within 7 working days, please use our Contact Form and include your 6-digit order number and full postal address. We’ll investigate with the courier, but please allow up to 10 days for resolution. During this time, we cannot issue refunds or resend items. See our Shipping Policy for more details.
Unwanted Products
Unwanted hardware (excluding liquids and disposables) may be returned at your expense for a refund (excluding postage) within 14 days of delivery, provided:
- The product is unopened and in original packaging
- It’s in resaleable condition with no damage
- You cover return postage
- You’ve received return authorisation via our Contact Form
- Note: Consumables such as liquids, drip tips, pods, coils, and disposables are non-returnable
Exchanges
To exchange an item, we recommend placing a new order for the desired product and then contacting us for return instructions for the unused/unopened item. This ensures faster delivery and refund processing.
Incorrect Items Received
If we’ve sent the wrong item, please contact us before opening or using the product. To process a refund, the following conditions must be met:
- Items are unopened and unused
- Photo of packing slip uploaded
- Photo of received item uploaded
- 6-digit order number provided (e.g. #123456)
- Brief explanation of the error
- Wrong item returned
Disposable Devices
No Warranty Coverage for Disposables
- Due to hygiene concerns, disposables cannot be returned or inspected
- Puff counts are manufacturer estimates and vary by user habits
- Claims for lack of taste or dead-on-arrival cannot be validated
- Disposables are short-term products. For long-term use, consider rechargeable kits with replaceable coils/pods
Hardware – Kits, Mods & Tanks
All non-disposable kits, mods, and tanks include a manufacturer’s warranty. You must register your product with the brand using the instructions provided in the box.
We offer a 30-day guarantee from the date of delivery. This excludes faults due to incorrect assembly, misuse, neglect, or wear and tear. Damage caused by the customer may void eligibility for refund or replacement.
If your item becomes faulty within 30 days, please contact us with full details and photo/video evidence. We may attempt troubleshooting remotely. If unresolved, we’ll authorise a return for inspection. If deemed defective, we’ll issue a refund. (Exchanges may not always be available.)
Coils, Atomizers & Pods
These items are not covered by warranty as they are consumables with limited lifespans. Always soak new coils for at least 15 minutes before use. Lifespan depends on liquid type, wattage, and coil resistance.
Example lifespan: 3–14 days with correct usage. Below is general guidance (check manufacturer specs):
- 2Ω: 7–13W
- 0.8Ω: 12–15W
- 0.5Ω: 20–50W
- 0.4Ω: 25–40W
- 0.3Ω: 35–50W
- 0.2Ω: 50–75W
- 0.1Ω: 75–90W
Damaged Hardware on Arrival
If your product arrives damaged, please contact us within 48 hours of delivery. Retain all packaging and parts for inspection. Claims outside this timeframe cannot be considered.
Manufacturer Warranty Links
Refer to your product’s documentation for warranty details. Below are links to brand-specific warranty pages:
Shipping and Delivery Policy
Delivery Methods
We offer 5 delivery methods depending on your location. No signature is required, but a PIN number will be supplied by DPD if picking up from a shop.
- DPD Next Day (Mon–Fri, occasionally weekends)
- DPD Ship to Shop
- DPD 2 Day for Northern Ireland
- RM Next Day (Mon–Sat) for Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Highlands and Islands
- Free Store Pickup in Washington & Carlisle
We supplement the postage so you receive the most efficient courier service at no extra cost. If your parcel is delayed, postage will not be refunded. Free delivery is available on orders over £40.
NOTE: For the Scottish Isles, Isle of Man, Northern Ireland, Jersey, Guernsey, and Scilly Isles — Royal Mail allows only two battery devices per order. All other products ship as usual.
Due to the disposable ban, our upgraded prefilled kits (which include a battery and are refillable) offer a sustainable and cost-effective alternative. A wide range of flavoured prefilled pods are available and not restricted.
Important Delivery Instructions
Use the tracking provided by the courier to set delivery instructions. If you don’t want your parcel left with a neighbour, safe place, or pickup shop, you must inform the courier. Safe place requests are at your own risk. If your safe place is a porch, it must be unlocked or the courier may leave the parcel outside.
If your order is left at a Pickup shop, you must collect it within 6 days or it will be returned to us. We will refund your order minus DPD charges (£4.50 attempted delivery + £4.50 return).
Please check your address, email, and phone number when placing an order. If incorrect and the parcel is returned, we will refund minus postage (£4.50 attempted + £4.50 return). If unretrievable, no refund will be issued.
Shipping & Processing
Once your order is confirmed, paid, and age verified, it will be processed within 1–2 business days (excluding weekends and holidays).
- Orders after 4pm are processed the next business day
- You’ll receive a dispatch notification from the courier
- Note: If age verification fails or is pending, we cannot ship your parcel. See our Age Verification Policy.
Orders placed after 4pm Friday, Saturday, or Sunday will be processed Monday (or next business day if a holiday). Occasionally we process on Sundays, but this is not guaranteed.
Once processed, delivery is typically next day (Mon–Fri) via Express24, or 2-day for Northern Ireland. If delayed, wait 5 days before contacting us. We’ll then report to the courier.
No postage refunds are offered for delayed parcels.
Returns Due to Address or Cancellation
If your parcel is returned to us unopened, we’ll refund your order minus postage (£4.50 attempted + £4.50 return).
Cancelled Orders
If you cancel after processing, we may not retrieve it before dispatch. In this case, postage charges still apply. If cancelled the same day, we’ll try to intercept before processing — but our turnaround is fast to meet next-day delivery deadlines.
Delivery Delays
Most deliveries arrive next business day if ordered before 4pm Mon–Thurs. Occasionally delays occur due to roadblocks, industrial action, or weather. Couriers will notify and reschedule.
We do not guarantee next-day delivery and do not refund postage for delays.
If your parcel is delayed more than 7 working days, please Contact Us.
After 7 days, we’ll contact the courier. Their investigation may take up to 10 days and includes checking delivery photos, location, depot, and driver records.
Royal Mail Service
For Isles of Scilly, Jersey, Guernsey, Isle of Man, and Scottish Highlands/Irelands, we use Royal Mail Next Day delivery (next business day after dispatch).
Domestic Shipping Rates & Estimates
| Service | Details | Cost |
|---|---|---|
| Express (Cutoff 4pm) |
Order before 4pm for Next Day delivery Mon–Thurs Friday & Saturday orders deliver Monday Note: Weekday deliveries only; occasional weekend service No deliveries on bank holidays |
£3.95 |
| FREE Express (orders over £40) | Same service as above | £0 |
| Ship to Shop Next Day |
Order before 4pm for Next Day delivery to your chosen collection point Mon–Fri |
£3.20 |
| FREE Ship to Shop Next Day |
Order before 4pm for Next Day delivery to your chosen collection point Mon–Fri |
£0 |
| DPD Northern Ireland |
DPD 2 Day Service (Mon–Fri) Fri–Sat orders deliver Wed/Thurs |
£8 |
Payment Methods
Available Options
We offer four secure payment methods:
- Card Payment: Accepts most major credit and debit cards.
- Banking App: Earn cash rewards by paying with Super Payments. This method requires the Super app on your device and offers a fast, secure alternative to traditional bank transfers or card payments.
- Bank Deposit: This is a manual payment method via your banking app or online banking. Follow the on-screen instructions carefully when completing your order.
- Buy Now, Pay Later: Select Super Credit at checkout and choose your plan — Pay in 3 or Pay Later. You can spread the cost over up to 24 months.
Important Information About Super Credit
Super Credit is provided by Abound and is subject to status. Super is not a lender. Terms apply.
Fintern Ltd, trading as Abound, is registered in England & Wales (No. 12472034) and is authorised and regulated by the Financial Conduct Authority (FRN 929244). Registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
Super Payments Limited, trading as Super and Super Payments, is an Introducer Appointed Representative (FRN 1034245) of Abound and may receive commission for introductions.
Missed payments may affect your credit score and incur late fees and additional interest. Promotional 0% rates will be removed if payments are missed.