Shipping and Delivery Policy

Delivery Methods

We offer 5 delivery methods depending on your location. No signature is required, but full tracking is available with Royal Mail and DPD.

• DPD Next Day: Monday to Friday, occasionally weekends
• DPD Ship to Shop:
  • Skip the lines: Choose DPD Pickup
  • Take control of your deliveries
  • Convenient pickup locations near you
• DPD 2 Day: Available for Northern Ireland
• Royal Mail Next Day: Monday to Saturday for Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Highlands and Islands
• Free Store Pickup: Available in Washington & Carlisle

We supplement postage costs to ensure you receive the most efficient courier service at no extra charge. Free delivery is available on orders over £40. Please note: postage is non-refundable for delayed parcels.

Important Delivery Instructions

Use the courier's tracking link to provide delivery instructions. If you prefer not to have your parcel left with a neighbour, in a safe place, or at a pickup shop, you must inform the courier. Safe place requests are at your own risk. If your safe place is a porch, it must be unlocked or the parcel may be left outside.

Check your address, email, and phone number carefully when placing an order. Incorrect details may result in a returned parcel. In such cases, we will refund your order minus postage fees (£4.50 attempted delivery + £4.50 return).

If your parcel is unretrievable due to incorrect address details, no refund will be issued.

Pickup Shop Orders: Must be collected within 6 days or they will be returned. Refunds will exclude DPD charges (£4.50 attempted delivery + £4.50 return).

Shipping & Processing

Once your order is confirmed, paid, and age verified, it will be processed within 1–2 business days (excluding weekends and holidays).

• Orders placed after 4pm are processed the next business day
• You'll receive a dispatch notification from the courier
• Note: If age verification fails or is pending, your parcel will not be shipped. See our Age Verification Policy.

Orders placed after 4pm Friday, Saturday, or Sunday will be processed Monday (or next business day if a holiday). Occasionally we process on Sundays, but this is not guaranteed.

Once dispatched, delivery is typically next day (Mon–Fri) via Express24, or 2-day for Northern Ireland. If delayed, please wait 5 days before contacting us. We will then report the issue to the courier.

No postage refunds are offered for delayed parcels.

Returns Due to Address or Cancellation

If your parcel is returned to us unopened, we'll refund your order minus postage fees (£4.50 attempted + £4.50 return).

Cancelled Orders

If you cancel after processing, we may not retrieve the parcel before dispatch. In this case, postage charges still apply. If cancelled the same day, we'll try to intercept the order before it's processed — but our turnaround is fast to meet next-day delivery deadlines.

Delivery Delays

Most deliveries arrive next business day if ordered before 4pm Monday–Thursday. Occasionally delays occur due to roadblocks, industrial action, or weather. Couriers will notify and reschedule.

We do not guarantee next-day delivery and do not refund postage for delays.

If your parcel is delayed more than 7 working days, please Contact Us.

After 7 days, we'll contact the courier. Their investigation may take up to 10 days and includes checking delivery photos, location, depot, and driver records.

Royal Mail Service

For Isles of Scilly, Isle of Wight, Jersey, Guernsey, Isle of Man, and Scottish Highlands/Islands, we use Royal Mail Next Day delivery (next business day after dispatch). Ship to Shop is not available for these regions.

Note: For Scottish Isles, Isle of Man, Northern Ireland, Jersey, Guernsey, and Scilly Isles — Royal Mail allows only two battery devices per order. All other products ship as usual. Our upgraded prefilled kits include a battery and are refillable, offering a sustainable and cost-effective alternative. A wide range of flavoured prefilled pods are available and not restricted.

Domestic Shipping Rates & Estimates