Shipping and delivery policy

We offer 5 delivery methods depending on your location.

• DPD Next day (Mon - Frid, occasionally weekends)
• DPD Ship to Shop
  • Skip the Lines: Choose DPD Pickup
    
  • Take Control of Your Deliveries: DPD Pickup
  • Convenient Pickup Locations Near You: DPD Pickup
• DPD 2 Day for Northern Ireland
• RM Next Day (Mon-Sat) for Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Highlands and Islands
•  Free Store Pickup in Washington now available

We supplement the postage so that you, the customer, have the most efficient courier service at no extra cost. If your parcel is delayed, there will be no refund of postage. Free deliveries on orders over £40.

IMPORTANT

Use the tracking provided by the courier to provide delivery instruction. If you don't want your parcel left with a neighbour or safe place you must let the courier know. If you request a safe place this is at your own risk. If your safe place is a porch then this must be unlocked otherwise the courier may leave outside the porch.

Please check your address, email and phone number are correct when placing an order. The courier will use this information. If you have entered your address wrongly and it is returned to us, we will refund the order excluding postage (£4.50 for attempted delivery and £4.50 return, which is what the courier will still charge us). 

If you have entered a wrong address and the parcel is unretrievable we will not offer a refund. 

Shipping and delivery

Once your order is confirmed and paid for, and the Age Verification is successful, it will be processed within 1-2 business days (this excludes weekends and holidays). 

• You will receive a notification when your order has processed. Orders taken after 4pm will be processed and dispatched the next business day (Not weekends and bank holidays).
• You will receive a further email from the courier on the evening the parcel is dispatched. 
• Please note, if the Age Verification is pending or fails, we won't be able to ship your parcel. Please see our Age Verification Policy. 

If your order is after 4pm on Friday, a Saturday or Sunday, we will process on Monday (or the next business day if this falls on a bank holiday). Occasionally we will process Sunday, but this isn't guaranteed. 

Once processed, the courier will deliver your package the next day (Mon-Frid) using their Express24 service (or 2 day service for Northern Ireland). You will receive update emails direct from the courier. If you parcel is delayed wait 5 days before contacting us. Delays can happen for various reasons. After 5 days we will be able to report to the courier. 

We are sorry but there are no postage refunds for delayed parcels. 

Returned to consigner due to address, email, phone error or cancellation

If your parcel is returned to us unopened, we will refund your order after the deduction of postage. (£4.50 for attempted delivery and £4.50 return, which is what DPD will still charge us)

Cancelled orders

If you cancelled your order after it was processed, we may not be able to retrieve it before going to the courier. In this case, we would have to still charge for the attempted delivery and return, as above. 

If you cancel the same day we will try to cancel before it is processed, but our processing times are fast so that we can meet the Next day delivery deadlines. 

Delays

In the majority of cases, delivery will be the next business day if ordered before the 4pm Monday to Thursday. Occasionally drivers have to change the delivery day because of unforeseen circumstances, such as roadblocks/congestion, industrial action and weather, but they will notify you and rearrange the delivery. For this reason, we do not guarantee next day delivery and we do not offer refunds on postage.

If your parcel has been delayed for more than 7 working days, please use the contact form to let us know: Contact Us

After 7 days of not receiving your parcel, we will contact the courier. The courier will then use their own processes to check delivery photos, location, conduct a parcel search and contact the depot and driver. This can take up to 10 days. 

Royal Mail

For Isles of Scilly, Jersey, Guernsey, Isle of Man and the Scottish Highlands and Irelands, we use Royal Mail Next day delivery service. (Next day is the next business day after we have processed and shipped your order).

Domestic Shipping Rates and Estimates

Express (Cutoff 4pm usually Next Day-Except Weekends)	Order before 4pm for  Next Day  delivery Mon-Thur Order Friday & Saturday Delivery Monday.  Note:  Expect weekday deliveries only, but DPD occasionally delivers at weekends No deliveries on bank holidays, expect your parcel the next business day.	£3.95
FREE Express orders over £40. (Cutoff 4pm usually Next Day-Except Weekends)	Free delivery uses the same service as above.	£0
Ship to Shop Next Day Select your collection point.	Order before 4pm for  Next Day  delivery to your chosen Collection Point Mon - Friday	£3
FREE Ship to Shop Next Day Select your collection point.	Order before 4pm for  Next Day  delivery to your chosen Collection Point Mon - Friday	£0
DPD Northern Ireland (Cutoff 4pm for 2 day delivery)	DPD 2 Day service  Mon - Frid Frid-Sat orders will be delivered Wed/Thur	£8