Age Verification
Keeping vaping products safe and legal for adults only
Automatic Verification
At Avalanche Vapes, we verify the age of all customers automatically during checkout. This process happens in the background using the information you provide when placing your order. To ensure a smooth verification, please enter your details carefully and accurately – they should match the information on your payment method.
Important: If someone else is paying for the order or you are using someone else's details, the age verification may not work. You must use your own personal information to complete the purchase.
DO NOT send any ID by email. This is unsafe and we will not accept it as proof of age.
Why Age Verification?
It is illegal to sell any vaping products that contain or can be used to deliver nicotine to all individuals under the age of 18. This includes all disposables including 0% nicotine. For this reason, anyone buying products from our Avalanche Vapes store MUST be 18 or over.
Avalanche Vapes has a legal obligation to verify the age of our customers. We recognise this may be an inconvenience for some, but we take the issue seriously and will do all we can to ensure only over 18s are able to purchase our products.
Frequently Asked Questions
Do I have to verify my age every time I order?
No, as long as you use the same details, you won't be verified again. If your personal details change (name, address, email, phone) next time you order, 1Account might need to verify you again.
How will you verify my age?
All customers are age verified automatically at checkout using the 1Account tool. This verification happens in the background during the checkout process, so you won't need to take any additional steps in most cases.
It is important to enter your details carefully and accurately during checkout. Your information should match the details on your payment method. The shipping address can be different, which this website accommodates.
Once verified, you won't have to do it again as long as you use the same account, email or login details.
For more information about 1Account, see: https://www.1account.net/
What happens if the Age Verification fails?
If 1Account can't verify your age automatically, you might be asked to upload ID. 1account will contact you by email. Follow the instructions carefully. If you have to upload photos or selfies, make sure you have good lighting and you allow time for the verification to finish.
If the verification still fails will cancel your order with a full refund within 72hrs. If you believe there is an issue with the verification, please contact us: customer@avalanche-vapes.co.uk
How does verification work?
The 1Account service uses your personal information which you provide during checkout (e.g. name, address, DoB, telephone number) to run a background check to verify your age automatically.
When paying for your order, we will request your full name, billing address and date of birth. This must be entered as it would appear on your driver's licence, electoral roll or used for a UK credit card.
Note: that your shipping address may be different to your billing address. This is ok as long as you enter your billing address at checkout.
Your details are then checked against a number of databases in the background. For most customers this will be a successful verification. If this step doesn't verify you, then you will be taken to the next step which will require more information and evidence.
Can I purchase products for others?
Our products are sold for your own sole use. It is also illegal to purchase our products on behalf of anyone under the age of 18. If we suspect that an individual is buying our product to give or sell on to those under 18, we will cancel the order with a full refund.