Shipping policy
Shipping and Delivery Policy
Delivery Methods
We offer 5 delivery methods depending on your location. No signature is required, and full tracking is available with Royal Mail and DPD.
- Same Day Instore Pickup: Washington and Carlisle only
- DPD Next Day: Cutoff 6pm Mon to Frid, 12pm Sun
- DPD Click and Collect: Cutoff 6pm Mon to Frid, 12pm Sun
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Royal Mail 1-2 Days: Cutoff 4pm Mon to Frid
Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Highlands & Islands - DPD 2 Day: Available for Northern Ireland. If your order contains 2 battery devices or less, we will send with Royal Mail Next day service.
We supplement postage costs to ensure you receive the most efficient courier service at no extra charge. Free delivery is available on orders over £40. Postage is non‑refundable for delayed parcels.
Important Delivery Instructions
Use the courier's tracking link to provide delivery instructions. If you prefer not to have your parcel left with a neighbour, in a safe place, or at a pickup shop, you must inform the courier using their tracking.
Safe place requests are at your own risk. If your safe place is a porch, it must be unlocked or the parcel may be left outside.
Check your address, email, and phone number carefully when placing an order. Incorrect details may result in a returned parcel. Refunds will exclude postage fees (£4.50 attempted delivery + £4.50 return).
If your parcel is unretrievable due to incorrect address details, no refund will be issued.
Click and Collect Orders must be collected within 6 days or they will be returned. Once returned, we will refund minus shipping costs (£4.50 delivery + £4.50 return).
Shipping & Processing
Once your order is confirmed, paid, and age verified, it will be processed and shipped the same day if ordered before 6pm (or 4pm for Royal Mail). Shipping is Sunday to Friday. Saturdays orders will be shipped on Sunday (DPD) or Monday if Royal Mail.
- Orders placed after 6pm are processed the next business day
- You'll receive a dispatch notification from the courier
- Note: If age verification fails or is pending, your parcel will not be shipped.
Orders placed after 6pm Friday, all day Saturday and before 12pm Sunday, will be shipped out on Sunday.
Note: There is no shipping on National Holidays when courier services are not available.
Once dispatched, delivery is typically next day (Mon–Sat). Some deliveries will occur on Sundays but this isn't guaranteed.
For Saturday and Sunday orders expect delivery on Monday.
No postage refunds are offered for delayed parcels.
Returns Due to Address or Cancellation
If your parcel is returned to us unopened, we will refund your order minus postage fees (£4.50 attempted + £4.50 return).
Cancelled Orders
If you cancel after we have processed your order we will try to retrieve it, but this may not be possible. Where we can't retrieve it before the courier collects it, postage charges will still apply.
If cancelled the same day, we will try to intercept the order — but our turnaround is fast to meet next‑day delivery deadlines.
We may be able to request the parcel be returned by the courier, but this will incur further shipping charges. Delivery + Return charges.
Delivery Delays
Most deliveries arrive next business day if ordered before 6pm Sunday–Friday. Occasionally delays occur due to roadblocks, industrial action, or weather. Expect delays with deliveries around national holidays such as Christmas and Easter.
We do not guarantee next‑day delivery and do not refund postage for delays.
If your parcel is delayed more than 3 working days, please Contact Us.
We will contact the courier who will set up an investigation. This process can take up to 10 days, but we may be able to resolve quicker. The courier's investigations will involve checking delivery photos, delivery location coordinates, depot scans and driver records. You may also be asked to sign a Denial of Receipt form before we can refund or resend the order.
Delays that require investigating are rare, but we do take them seriously when they happen and will try to resolve as quickly as possible.
Royal Mail Service
For Isles of Scilly, Isle of Wight, Jersey, Guernsey, Isle of Man, and Scottish Highlands/Islands, we use Royal Mail Next Day delivery. Ship to Shop is not available for these regions.
Note: Royal Mail allows only two battery devices per order for Scottish Isles, Isle of Man, Northern Ireland, Jersey, Guernsey, and Scilly Isles. This is due to restrictions when sending by Airmail. Services by sea such as 2 day services, do not have these restrictions.