- includes 2 nic shots - Made in UK
- 0mg
- 100ml
- 70VG/30PG
REFUNDS, EXCHANGES AND WARRANTIES
You made a Mistake when placing an order
If you have made a mistake with your order, get in touch as soon as possible. We will try to capture the order before processing, but please be aware that this is not always possible. If it is too late to change the order, please see below for ‘Unwanted Product’
We will only refund the cheapest postage for any items returned. (2nd class Royal Mail untracked)
We won’t refund postage if the return is for unwanted products or if a product is not deemed defective.
Your Order hasn't Arrived
If your order is not with you within 7 working days, please use our Contact form with your 6 digit order number and full postal address. We will then contact the courier to see what the delay is. Please note, that it can take upto 10 days for the courier to resolve and update us. During this time we won't be able to refund or resend the items. Please see our Shipping policy for more details.
Unwanted Products
Unwanted hardware, apart from liquids and disposables, can be returned, at your own expense, for a product refund (this excludes any postage) within 14 days of delivery, as long as all the following conditions are met:
- Product is in its original, unopened, packaging
- Product is in resaleable condition with no damage to packaging or goods.
- Product is sent back with postage paid by yourself
- You have contacted and received authorisation to return using the contact us form on the website.
- PLEASE NOTE: Consumables, such as liquids, Drip Tips, pods, coils and disposables are non-returnable.
Exchanges
If you want to exchange your item, the quickest and easiest way is to re-order what you need and then email us for instructions on how to return unused/unopened items for a refund. This way you will receive the correct items quickly and your refund will be processed once the items are back with us.
Wrong products
While we try our best to avoid them, we occasionally make a mistake. You must check your items before opening and using. Get in touch with us using our contact us. Before a refund can be provided the following conditions must be met:
- Products are unopened and unused (Always check your order 1st)
- Upload a photo of the packing slip
- Upload a photo of what you received
- Provide your 6 digit order number (eg #123456)
- Briefly explain the error
- You have returned the wrong items
Disposable Devices
Disposable devices are no longer covered by any warranty for the following reasons:
- Disposable devices are consumable, oral products therefore for purposes of hygiene we cannot accept them back in returns for inspection.
- All Puff Counts are a guide from the manufacturer. Users vape in different ways, for example, taking longer or harder puffs will lessen the time that a vape is usable. You can expect a disposable to last from ½ day to a few days.
- Claims for dead on arrival or lack of taste cannot be validated by ourselves due to hygiene reasons and will no longer be covered by any warranty.
- Disposables are not made to last. If you want to vape long term, you should consider the wide range of non-disposable kits which you can charge, replace coils/pods and refill often.
Hardware – Non-Disposable Kits, Mods and Tanks
All non-disposable Kits, Mods and Tanks come with a manufacturer’s warranty. On purchase it becomes your responsibility to register your product with the brand/manufacturer. Details will be in the literature in the box.
We offer a 30 day guarantee from the date received. We don’t cover faults caused by incorrect assembly, neglect, misuse or wear & tear. If a product has been damaged by the customer, we reserve the right to refuse a refund or claim.
If your Kit, Mod or Tank becomes faulty within 30 days of purchase or delivery, then please contact us via the website with full details and upload any picture/video evidence. We may email/telephone you to do some troubleshooting to resolve the issue.
If we cannot address the issue remotely, we will authorise your product for return. You must return it in its original packaging with all parts for a full inspection and testing of the product. Once tested, if the product is deemed to be defective, we will contact you regarding a refund. (Exchange may not always be possible).
Coils, Atomizers and Pods
Coils, pods and atomizers are NOT covered by warranty. They are a working part of your device and have a limited life span. You must ALWAYS soak a new coil for at least 15mins before vaping. The lifespan of your coil/atomizer will be significantly impacted by the types of liquids, wattage and coil resistance you use.
For example, using high wattage (subohm devices) for 50/50 liquids will cause the coil to burn quickly. See below for further guidance. Expect a coil to last between 3-14 days when using the correct liquids and wattage.
For guidance only. These may differ to the manucturer’s recommendations. Please check the information that comes with your coils/atomizer/pods.
- 2Ω 7-13W
- 8Ω 12-15W
- 5Ω 20-50W
- 4Ω 25-40W
- 3Ω 35-50W
- 2Ω 50-75W
- 1Ω 75-90W
Damaged Products – Hardware
If you unpack a product and find it damaged, please contact us immediately or at least within 48 hours of delivery. Keep all packaging and parts as we will need these when we check the device. We will be unable to consider your claim outside the 48 hour, timescale.
Brand/Manufacturer Warranty
Please read through the literature that came with your device. This will include warranty information covered by the manufacturer’s warranty. The following links may provide other information about the brands warranty or further guidance.
Aspire: https://www.officialaspire.co.uk/aspireukwarranty
Eleaf: https://www.eleafworld.co.uk/warranty-and-safety-information
GeekVape: https://www.geekvape.com/support/warranty/
Innokin: https://www.innokin.com/warranty
Lost Vape: https://www.lostvape.com/warranty/
Oxva: https://www.oxva.com/pages/contact
SMOK: https://eu.smoktech.com/support/warranty?id=0
Uwell: https://www.myuwell.com/after-sales-policy.html
Vaporesso: https://www.vaporesso.com/warranty
Voopoo: https://shop.voopoo.com/pages/warranty