IVG Pro Prefilled Pods 10mg | £5
IVG Pro Prefilled Pods 10mg | £5
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The IVG Pro 12 Prefilled Pods are replacement pods prefilled with nicotine salt e-liquid, providing up to 12000 puffs per pod. Each pod features a 2ml pre-filled pod paired with a 10ml refill container. Designed for MTL vaping with mesh coil technology for exceptional flavour delivery.
For use with IVG Pro 12 and IVG Pro 2
How to Use:
Follow the instructions carefully:
- Line up the 2ml pod with the 10ml refill container and give it a gentle push
- Connect the pod securely to the refill container with a satisfying click
- Insert the pod into the power housing
- Wait 10-15 minutes before vaping
- Inhale to vape
Specifications
- Refill Reservoir: 10ml
- Prefilled Pod: 2ml
- Nicotine Strength: 1%
- Puffs: Up to 12000 per pod
- Coil Technology: Mesh coil
- Vaping Style: MTL
- Compatible With: IVG Pro 12 Kit
What's in the Box
- IVG Pro 12 Prefilled Pod Pack (2ml pod + 10ml refill, 1% nicotine)
Service Information
Shipping Info
Shipping and Delivery Policy
We aim to provide fast, reliable delivery on every order. Below you’ll find everything you need to know about our shipping options, delivery process, and important information to ensure your order arrives safely.
Delivery Methods
We offer a range of delivery options depending on your location. All services include full tracking so you can follow your parcel every step of the way.
- Same Day In-Store Pickup: Washington and Carlisle only
- DPD Next Day: Order before 6pm (Mon–Fri), 12pm Sunday
- DPD Click & Collect: Order before 6pm (Mon–Fri), 12pm Sunday
-
Royal Mail 1–2 Days: Order before 4pm (Mon–Fri)
Jersey, Guernsey, Isle of Wight, Isle of Man, Scottish Highlands & Islands - DPD 2 Day: Northern Ireland (orders with 2 battery devices or fewer may be sent via Royal Mail Next Day)
We subsidise delivery costs to ensure you receive a fast and reliable service. Free delivery is available on orders over £40.
Delivery timeframes are estimates and not guaranteed. Postage costs are non-refundable in the event of delays.
Delivery Preferences & Safe Place
You can update delivery preferences at any time using your courier tracking link.
If you would prefer your parcel not to be left with a neighbour or in a safe place, this must be selected within the tracking options provided by the courier.
Important: If you choose a safe place or alternative delivery instruction, the courier may leave your parcel unattended. In these cases, the parcel is considered delivered and cannot be refunded or replaced if lost or taken.
Where access to your chosen safe place is not possible, the courier may leave the parcel in the nearest available location.
We strongly recommend using a secure delivery location wherever possible.
Shipping & Processing
Orders are processed once payment and age verification have been successfully completed.
- Orders placed before the cutoff time are dispatched the same day
- Orders placed after cutoff are processed the next working day
- You will receive a dispatch confirmation with tracking details
- Orders will not ship until age verification is complete
Shipping days: Sunday to Friday
Saturday orders are dispatched Sunday (DPD) or Monday (Royal Mail).
No shipping takes place on national holidays.
Most orders arrive the next working day; however, this is not guaranteed.
Incorrect Address Details
Please double-check your address, email, and phone number when placing your order.
We cannot be held responsible for delivery issues resulting from incorrect or incomplete address details provided at checkout.
If a parcel is delivered to the address entered at checkout, the order is considered fulfilled.
Returned parcels will be refunded minus postage costs (£4.50 attempted delivery + £4.50 return).
Parcels that cannot be recovered due to incorrect details are not eligible for refund.
Click & Collect: Orders must be collected within 6 days. Uncollected orders will be returned and refunded minus delivery and return charges.
Delivery Delays
While most parcels arrive on time, delays can occasionally occur due to factors outside of our control such as weather, traffic, or courier network issues.
Delays are more likely during peak periods such as Christmas and Easter.
Next-day delivery is not guaranteed. Postage costs are non-refundable for delays.
Non-Delivery & Investigations
If your parcel has not arrived within 3 working days, please contact us so we can begin an investigation with the courier.
Investigations may take up to 10 working days and can include GPS tracking, delivery photos, depot scans, and driver records.
To proceed, customers may be required to complete documentation such as a Denial of Receipt (DOR) form.
We will support you throughout this process to help resolve the issue as quickly as possible.
Failure to provide required information may result in the claim being declined by the courier.
Where delivery is confirmed by the courier, the order will be considered fulfilled unless the courier determines otherwise.
Courier Delivery Confirmation
Once an order has been marked as delivered to the address provided, it is considered fulfilled.
Courier records (including GPS data, delivery scans, and photographs) are used as proof of delivery.
In the event of a dispute, the courier’s investigation outcome will determine the resolution.
Returns & Cancelled Orders
If an order is cancelled after processing, we will attempt to stop or recall the parcel where possible, but this cannot be guaranteed.
If the parcel has already been dispatched, delivery charges will still apply.
Unopened returns will be refunded minus postage costs (£4.50 delivery + £4.50 return).
Royal Mail Service (Restricted Areas)
Royal Mail is used for the following locations: Isle of Scilly, Isle of Wight, Jersey, Guernsey, Isle of Man, and Scottish Highlands & Islands.
Important: Royal Mail allows a maximum of 2 battery devices per order to these areas due to airmail restrictions.
Need Help?
If you have any questions about your delivery, our team is here to help. Please contact us and we’ll do everything we can to assist you quickly and efficiently.
Returns & Warranty Info
Refunds, Exchanges & Warranties
A. Order Not Received
If your order hasn't arrived within 5 working days, please contact us with your 6‑digit order number.
We will contact the courier to investigate. Please allow up to 10 days for the courier to resolve the issue. During this time, we cannot refund or resend items.
If the parcel is deemed lost, we will offer a refund or resend. See our Shipping Policy for details.
B. Unwanted Products
If you no longer want your product, please contact us immediately. Refunds are available if:
- Product is in original, unopened packaging
- Return postage is paid by you
- You have received return authorisation via our contact form
Note: Consumables such as liquids, drip tips, pods, coils, and prefilled pods are strictly non‑returnable once unsealed due to health protection and hygiene reasons.
C. Order Mistakes
If you made a mistake when placing your order, contact us as soon as possible. We will try to intercept the order before processing, but this may not always be possible.
If it is too late, you may return the product under the same conditions as section B.
D. Exchanges
To exchange an item, we recommend placing a new order for the correct product and contacting us for return instructions. Once we receive the unused/unopened item, we will issue a refund. Postage is non‑refundable and will be deducted from the refund.
E. Incorrect Items Sent
If you received the wrong item, please contact us immediately. Before a refund can be issued, the following conditions must be met:
- Items are unopened and unused
- Photos of the packing slip and received items are provided
- 6‑digit order number is included
- Brief explanation of the error
We may request the incorrect items be returned. Once inspected, we will issue a refund or send replacements. Lower‑value items may be refunded rather than resent.
Do not return any items without authorisation and our return address.
F. Coils, Replacement Pods & Prefilled Pods
Coils, empty replacement pods, and prefilled pods are classified as consumable oral items. Due to health protection, hygiene reasons, and their limited lifespan, they are not covered by a standard hardware warranty once unsealed.
- Hygiene & Health Protection: Under UK distance selling regulations, once the hygienic blister pack or outer seal of a coil or pod is broken, it is strictly non-returnable and cannot be accepted for health and safety reasons.
- Unverifiable Claims: Claims for a burnt taste, premature burning, minor leaking, or lack of flavour cannot be objectively tested or validated by us once the product has been saturated with e-liquid, and are therefore non-refundable.
- User Setup Error: Lifespan and performance depend entirely on individual user habits, liquid type, and device settings. Flooding, burning, or leaking caused by improper priming or using incorrect wattages cannot be covered.
G. Hardware – Kits, Mods & Tanks
All non‑disposable kits, mods, and tanks include a manufacturer’s warranty. You must register your product with the brand using the instructions provided in the box.
In accordance with the UK Consumer Rights Act 2015, we offer a 30‑day short-term right to a refund if your hardware develops an inherent manufacturing fault. To exercise this right, the item must be returned to us for formal testing and inspection to verify the fault.
We do not cover faults caused by incorrect assembly, misuse, accidental damage, leaking e-liquid into the electronics, neglect, or standard wear and tear. If the product is physically damaged, altered, or tampered with, the fault cannot be validated and we will refuse a refund or replacement.
If your item becomes faulty within 30 days, please contact us with full details and photo/video evidence. We will authorize a return for inspection. If our testing confirms a genuine manufacturing defect, we will issue a full refund or replacement (subject to availability) and cover up to £3.50 for 2nd class return postage. Items must be returned in original packaging with all included parts.
H. Coil & Pod Best Practice Guide
To get the best lifespan out of your consumables, please follow our standard industry guidelines. Consumable lifespans typically range between 3–14 days depending on usage.
Always prime new coils or pods by letting them soak in e-liquid for at least 15 minutes before firing your device.
Using high wattage or thick liquids on low-powered coils will cause premature burning. Ensure your device is set within the recommended parameters below.
Recommended Wattage (Guidance Only):
- 1.2Ω: 7–13W
- 0.8Ω: 12–15W
- 0.6Ω: 15–25W
- 0.4Ω: 25–40W
- 0.3Ω: 35–50W
- 0.2Ω: 50–75W
- 0.1Ω: 75–90W
I. Damaged or Faulty Products – Hardware
If your product arrives damaged, please contact us immediately or within 48 hours of delivery. Retain all packaging and parts for inspection.
- We refund 2nd class postage only
- Claims outside the 48‑hour window cannot be considered
Age Verification
Age Verification
Keeping vaping products safe and legal for adults only
Automatic Verification
At Avalanche Vapes, we verify the age of all customers automatically during checkout. This process happens in the background using the information you provide when placing your order. To ensure a smooth verification, please enter your details carefully and accurately – they should match the information on your payment method.
Important: If someone else is paying for the order or you are using someone else's details, the age verification may not work. You must use your own personal information to complete the purchase.
DO NOT send any ID by email. This is unsafe and we will not accept it as proof of age.
Why Age Verification?
It is illegal to sell any vaping products that contain or can be used to deliver nicotine to all individuals under the age of 18. This includes all disposables including 0% nicotine. For this reason, anyone buying products from our Avalanche Vapes store MUST be 18 or over.
Avalanche Vapes has a legal obligation to verify the age of our customers. We recognise this may be an inconvenience for some, but we take the issue seriously and will do all we can to ensure only over 18s are able to purchase our products.
Frequently Asked Questions
Do I have to verify my age every time I order?
No, as long as you use the same details, you won't be verified again. If your personal details change (name, address, email, phone) next time you order, 1Account might need to verify you again.
How will you verify my age?
All customers are age verified automatically at checkout using the 1Account tool. This verification happens in the background during the checkout process, so you won't need to take any additional steps in most cases.
It is important to enter your details carefully and accurately during checkout. Your information should match the details on your payment method. The shipping address can be different, which this website accommodates.
Once verified, you won't have to do it again as long as you use the same account, email or login details.
For more information about 1Account, see: https://www.1account.net/
What happens if the Age Verification fails?
If 1Account can't verify your age automatically, you might be asked to upload ID. 1account will contact you by email. Follow the instructions carefully. If you have to upload photos or selfies, make sure you have good lighting and you allow time for the verification to finish.
If the verification still fails will cancel your order with a full refund within 72hrs. If you believe there is an issue with the verification, please contact us: customer@avalanche-vapes.co.uk
How does verification work?
The 1Account service uses your personal information which you provide during checkout (e.g. name, address, DoB, telephone number) to run a background check to verify your age automatically.
When paying for your order, we will request your full name, billing address and date of birth. This must be entered as it would appear on your driver's licence, electoral roll or used for a UK credit card.
Note: that your shipping address may be different to your billing address. This is ok as long as you enter your billing address at checkout.
Your details are then checked against a number of databases in the background. For most customers this will be a successful verification. If this step doesn't verify you, then you will be taken to the next step which will require more information and evidence.
Can I purchase products for others?
Our products are sold for your own sole use. It is also illegal to purchase our products on behalf of anyone under the age of 18. If we suspect that an individual is buying our product to give or sell on to those under 18, we will cancel the order with a full refund.